Refund Policy

Last updated: 6 July 2026

This Refund Policy explains when and how refunds are made for services provided by EaseValue Advisors LLP ("EaseValue", "we", "us"). It should be read together with our Terms & Conditions and Cancellation Policy.

1. Nature of our services

We provide professional advisory and compliance services. Fees are charged for the time, expertise and work applied to your matter — not for a physical product or a guaranteed outcome.

2. When you are eligible for a refund

• Before work begins — if you cancel an engagement before we have started work, you are eligible for a refund of amounts paid, less any consultation fee already availed and any non-refundable third-party or government charges paid on your behalf.
• Duplicate or excess payment — accidental duplicate payments or amounts charged in excess are refunded in full.
• Service not delivered by us — if we are unable to deliver a service you paid for and no substantial work has been done, the corresponding fee is refunded.

3. When refunds are not available

• Fees for work already performed or substantially commenced (e.g. drafting, review, filing, representation).
• Government fees, statutory dues, taxes (including GST) and third-party costs already paid on your behalf — these are never refundable by us.
• Where the outcome of a matter (assessment, appeal, subsidy, notice) is not as you hoped — professional fees cover the work done, not the result. See our Terms.
• Delays or failures caused by incorrect/incomplete information from you or by authorities/portals.

4. How to request a refund

Email grievance@easevalue.com with your name, the service, payment details and reason. We will review and respond within 7 working days.

5. How refunds are processed

Approved refunds are made to the original payment method (or as mutually agreed) within 7–10 working days of approval. Payment-gateway or bank charges, if any, may be deducted.

6. Contact

Questions about refunds? Write to grievance@easevalue.com or see our Contact page.